Terms of service

Evolve Coach Terms of Use & Subscription Agreement

Last updated on June 25, 2026 · V1.0

The Launchpad Group Inc. dba TechnologyMatch

PLEASE READ THESE TERMS CAREFULLY. BY CLICKING "I AGREE," CREATING AN ACCOUNT, ACCESSING, OR USING EVOLVE COACH, YOU AGREE TO BE BOUND BY THESE TERMS.

If you do not agree to these Terms, do not access or use the Platform.

1. Overview

Evolve Coach is a subscription-based Software-as-a-Service ("SaaS") platform owned and operated by The Launchpad Group Inc. dba TechnologyMatch ("TechnologyMatch," "Company," "we," "our," or "us") that provides automated sales call analysis, scoring, coaching feedback, sales methodology-based evaluation, and related tools designed to help users improve sales performance and productivity.

Evolve Coach is offered through tiered subscription plans that include a designated monthly Credit allocation, where one (1) Credit = one (1) call analysis, subject to a maximum file size of 500 MB per file. Files exceeding 500 MB will be rejected; no Credit will be deducted for a rejected file. Certain Platform functionality, including historical access to uploaded recordings, transcripts, and related Output (as defined in Section 6), may vary based on the subscription tier selected by the user.

These Terms govern your use of the Evolve Coach platform, website, software, applications, proprietary and third-party AI analysis systems, and related services (collectively, the "Platform").

2. Eligibility

You must be at least eighteen (18) years old and legally capable of entering into binding agreements to use the Platform.

By using the Platform, you represent and warrant that:

  • You have the authority to upload and process recordings and related Customer Data (as defined in Section 6) through the Platform;
  • You have obtained all required permissions and consents necessary to record and upload such content; and
  • Your use of the Platform complies with all applicable laws, regulations, and employer or organizational policies.

3. Subscription access

Subject to these Terms and, where applicable, your payment of subscription fees, TechnologyMatch grants you a limited, non-exclusive, non-transferable license to access and use the Platform solely for your internal business purposes during your applicable subscription or access term. This license is revocable only upon termination or expiration of your subscription or access term, including immediate termination by TechnologyMatch for violations of these Terms as set forth in Section 9. No title or ownership of the Platform or any intellectual property therein is transferred to you by virtue of this license or your subscription.

4. Subscription fees & billing

By subscribing to Evolve Coach, you authorize TechnologyMatch to charge your selected payment method for all applicable subscription fees and usage-related charges.

Monthly Subscription

Subscriptions are billed monthly unless otherwise specified.

Subscription Tiers and Usage Limits

Evolve Coach subscription plans include a designated monthly Credit allocation based on the subscription tier selected by you. One (1) Credit = one (1) call analysis, subject to a maximum file size of 500 MB per upload. The applicable usage limits and pricing for each tier will be presented at the time of purchase or upgrade.

Once your uploaded recordings have consumed all Credits in your monthly allocation:

  • Additional uploads and processing may be restricted
  • The Platform may display a notification indicating insufficient remaining Credits
  • You may be required to upgrade to a higher subscription tier or purchase additional usage capacity in order to continue using certain Platform features

Monthly Usage Period; Expiration of Credits

Included Credits:

  • Begin on the date your subscription becomes active (or the monthly anniversary of that date for annual subscribers)
  • Renew on the same calendar date of each subsequent billing cycle
  • Expire at the end of each monthly allotment period if unused, regardless of your billing frequency (monthly or annual). Unused Credits do not accumulate across allotment periods.

Unused Credits do not roll over or carry forward into future billing periods.

Sales Methodology Selection

The Platform may allow you to select from various sales methodologies, frameworks, or scoring models that will be used as the basis for future analysis and scoring.

You acknowledge and agree that:

  • The selected methodology will apply only to recordings processed after the methodology selection or change is made;
  • Previously analyzed recordings will not be automatically rescored or reprocessed based on updated methodology selections; and
  • Re-uploading a previously analyzed recording for reprocessing will consume one (1) additional Credit.

Automatic Renewal

Your subscription will automatically renew each billing cycle unless canceled prior to renewal. You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing cycle. For assistance with cancellation, you may contact TechnologyMatch through the in-platform help or chatbot.

Complimentary Credits

When you create a free Evolve Coach account, TechnologyMatch may provide you with a number of complimentary call analysis credits ("Complimentary Credits") at no charge, where each Complimentary Credit entitles you to one (1) call analysis. The number of Complimentary Credits provided is determined by TechnologyMatch at its sole discretion and is subject to change. No credit card or payment information is required to create a free account or receive Complimentary Credits.

Complimentary Credits must be used within twelve (12) months of account creation ("Complimentary Credit Expiry Date"). Any unused Complimentary Credits expire automatically on the Complimentary Credit Expiry Date and will not roll over or be refunded. Your free account remains active after expiration until cancelled through your account settings; it will simply reflect a zero Complimentary Credit balance. TechnologyMatch will use reasonable efforts to provide email notice to the address associated with your account approximately thirty (30) days prior to the Complimentary Credit Expiry Date, but does not guarantee delivery of such notice and shall not be liable for any failure to do so.

If you upgrade to a paid subscription, any remaining unused Complimentary Credits will be retained in your account and applied before your paid Credits are consumed. Complimentary Credits do not extend the Complimentary Credit Expiry Date upon upgrade; any Complimentary Credits not used by the Complimentary Credit Expiry Date will still expire regardless of paid subscription status. Your paid subscription term, billing cycle, and data retention period (as described in Section 6) commence on the date your paid subscription is activated. Note that Customer Data uploaded during your Complimentary Credits period retains its original upload date for purposes of the twelve (12) month retention limit in Section 6; upgrading to a paid subscription does not reset the retention clock for previously uploaded recordings.

Pricing Changes

TechnologyMatch reserves the right to modify subscription pricing upon thirty (30) days' prior written notice, delivered as described in Section 17.

Non-Refundable Fees

Subscription fees are non-refundable except where required by law or in the event of a material breach of these Terms by TechnologyMatch. For purposes of these Terms, "material breach" means a failure by TechnologyMatch to perform a fundamental obligation under these Terms that (i) causes or is reasonably likely to cause material harm to you; (ii) has not been cured within thirty (30) days of written notice from you specifying the nature of the breach in reasonable detail; and (iii) is not attributable to your own acts, omissions, or breach of these Terms. For the avoidance of doubt, temporary service interruptions, minor inaccuracies in AI-generated Output, and failures to achieve any particular sales performance outcome shall not constitute a material breach.

Late or Failed Payments

In the event of a failed, declined, or otherwise unsuccessful payment, your access to the Platform and all associated features will be automatically inactivated after a grace period of seven (7) days from the date of the initial payment failure, provided that the outstanding payment has not been resolved during that period. Access will be restored promptly upon successful processing of a valid payment method and satisfaction of the outstanding balance in full. During any period of inactivation, you will not be able to upload recordings, access Platform features, or retrieve Output. TechnologyMatch is not responsible for any loss of data, business interruption, or other consequences arising from account inactivation due to a payment failure. You may reactivate your account at any time by providing a valid payment method and completing any outstanding payment obligations.

5. Call recordings & customer responsibilities

The Platform accepts call recordings and transcripts up to five hundred megabytes (500 MB) per file. Files exceeding this limit will be rejected at upload and no Credit will be deducted for a rejected file. You are solely responsible for:

  • Obtaining all necessary permissions, disclosures, and legally required consents to record, upload, process, store, and analyze calls and related Customer Data;
  • Complying with all applicable call recording, privacy, surveillance, employment, biometric, and data protection laws; and
  • Ensuring that all uploaded content is lawfully obtained and lawfully processed.

TechnologyMatch does not:

  • Initiate or control recordings;
  • Verify whether proper consent has been obtained; or
  • Assume responsibility or liability for Customer's compliance with applicable recording or privacy laws.
  • Customer assumes full responsibility and liability for all recordings and Customer Data uploaded to the Platform.

State-Specific Recording Consent Notice. Many U.S. states require the consent of all parties to a conversation before it may be lawfully recorded ("all-party consent" or "two-party consent" states). Without limitation, the following states currently require all-party consent or have enacted laws imposing heightened recording, wiretapping, or privacy obligations: California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Oregon, Pennsylvania, and Washington. YOU ARE SOLELY RESPONSIBLE FOR DETERMINING THE APPLICABLE CONSENT REQUIREMENTS IN EVERY STATE OR JURISDICTION WHERE CALLS ARE RECORDED AND FOR OBTAINING ALL REQUIRED CONSENTS BEFORE RECORDING. This list is provided for informational purposes only, is not legal advice, and may not reflect the most current statutory requirements. TechnologyMatch makes no representation regarding the completeness or accuracy of this list, and you should consult qualified legal counsel to confirm your obligations in each applicable jurisdiction.

California Users — Additional Notice. If you use the Platform in connection with calls involving participants located in California, you acknowledge that California law (including the California Invasion of Privacy Act, Cal. Penal Code §§ 630–638, and the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA/CPRA")) imposes obligations on parties who record telephone communications without the consent of all parties. You represent and warrant that you have obtained all required consents required under California law prior to uploading any recording involving a California participant. Under the CCPA/CPRA, California residents have the right to know what personal information is collected, to request deletion of their personal information, to opt out of the sale or sharing of their personal information, and to non-discrimination for exercising their privacy rights. To the extent TechnologyMatch processes personal information of California residents on your behalf, TechnologyMatch acts as a service provider under the CCPA/CPRA and processes such information solely pursuant to your instructions and these Terms. You, as the business, retain responsibility for providing required privacy disclosures to California consumers and for handling consumer rights requests.

6. Customer data, privacy, and security

You retain ownership of all recordings, transcripts, uploaded content, and other information submitted to the Platform ("Customer Data"). TechnologyMatch does not acquire ownership rights in Customer Data.

You grant TechnologyMatch a limited right to access, process, transmit, and store Customer Data for the duration of the applicable retention period solely for the purpose of:

  • Providing the Platform and related services to you;
  • Analyzing recordings and generating Output (meaning AI-generated scores, grades, coaching feedback, summaries, recommendations, transcripts, and related analysis, collectively "Output") specifically for you.

TechnologyMatch does not:

  • Use Customer Data, recordings, transcripts, or Output to train, retrain, improve, fine-tune, or otherwise develop generalized artificial intelligence or machine learning models;
  • Incorporate Customer Data into shared or pooled training datasets;
  • Use Customer Data for the benefit of other customers or third parties
  • Sell, license, distribute, or commercially exploit Customer Data outside the services provided to you.

Notwithstanding the foregoing, TechnologyMatch may develop and retain anonymized, de-identified derivative insights derived from Platform Output ("Resultant Data"), such as aggregated scoring patterns, usage statistics, and platform performance metrics, provided that such Resultant Data cannot reasonably be used to identify you, your employees, or any individual. Any use of Resultant Data beyond internal platform operation and improvement will be described in TechnologyMatch's Privacy Policy and subject to applicable opt-out rights. To the extent Output is derived from Customer Data, it is subject to the same retention and deletion obligations as the underlying Customer Data. Because Resultant Data is fully de-identified and cannot reasonably be used to identify any individual or subscriber, it is not subject to deletion or return obligations upon termination or expiration of your subscription, and TechnologyMatch may retain and use Resultant Data indefinitely after termination.

TechnologyMatch will not sell, distribute, or exploit Customer Data or Platform Output for any purpose other than providing services to you.

Unless otherwise required by law or expressly agreed in writing:

  • Customer Data will be retained for the duration of your active subscription, up to a maximum of twelve (12) months from the date of upload or processing, whichever is earlier;
  • During the applicable retention period, users may access, review, and export Customer Data and Output, including summaries containing personally identifiable information ("PII," meaning information that identifies or could reasonably identify a specific individual, including names, voice recordings, contact details, and employment-related information);
  • Upon cancellation or expiration of your subscription, Customer Data will be retained for an additional ninety (90) days solely to allow you to export or retrieve your data ("Post-Cancellation Period"), or until the twelve (12) month upload-date retention limit set forth above is reached for any individual item of Customer Data, whichever occurs first. During the Post-Cancellation Period, your account will be limited to read-only access for data export purposes only. TechnologyMatch will provide written notice of the Post-Cancellation Period and deletion schedule at the time of cancellation. Following expiration of the Post-Cancellation Period, all Customer Data and associated PII will be permanently deleted ("scrubbed") from TechnologyMatch-controlled systems and storage. Notwithstanding the foregoing, TechnologyMatch may extend retention of specific Customer Data as required to comply with applicable law, respond to a valid legal hold, subpoena, or law enforcement request, or resolve an active dispute.
  • TechnologyMatch maintains commercially reasonable administrative, technical, and physical safeguards designed to protect Customer Data and PII in accordance with generally accepted industry standards and applicable data protection requirements. TechnologyMatch intends to pursue SOC 2 Type II certification and will update this section accordingly upon completion.

For all Customer Data containing PII, TechnologyMatch implements the following security controls from the date of upload:

  • Role-based access restrictions;
  • Encryption at rest and in transit;
  • Access logging and monitoring;
  • Secure authentication controls; and
  • Automated deletion and retention enforcement.

7. AI & automated analysis

The Platform utilizes proprietary and third-party foundation artificial intelligence ("AI") systems and models to analyze recordings and generate feedback, scores, recommendations, summaries, and related output. TechnologyMatch does not disclose specific third-party AI providers but ensures any such providers are subject to data protection obligations consistent with these Terms.

AI-generated Output may contain inaccuracies and should be used as a coaching and informational tool only.

You remain solely responsible for decisions and actions taken based on Platform Output.

End-User AI Disclosure Obligation

You agree to notify any individuals whose calls are analyzed through the Platform — including your employees, contractors, and agents — that Platform output, including scores, grades, and coaching feedback, is generated by automated artificial intelligence systems and not by a human reviewer. You are responsible for ensuring that such notification is provided prior to or contemporaneously with any individual's exposure to AI-generated output about them, and that such notification complies with any applicable laws or regulations governing AI disclosure in the jurisdictions in which you operate.

Human Oversight; Algorithmic Bias Disclaimer

TechnologyMatch does not warrant that Platform Output is free from errors, inaccuracies, or algorithmic bias, including outcomes that may disproportionately affect individuals based on protected characteristics such as race, gender, age, national origin, disability, or other characteristics protected under applicable law. YOU ARE SOLELY RESPONSIBLE FOR APPLYING HUMAN JUDGMENT TO ALL PLATFORM OUTPUT BEFORE TAKING ANY ACTION BASED ON SUCH OUTPUT, AND FOR INDEPENDENTLY EVALUATING WHETHER PLATFORM OUTPUT IS ACCURATE, APPROPRIATE, AND EQUITABLE FOR YOUR SPECIFIC USE CASE AND WORKFORCE. TechnologyMatch makes no representation that the Platform's AI systems have been audited, tested, or certified for fairness or non-discrimination under any federal, state, or local law.

AI Model Updates

TechnologyMatch may update, retrain, modify, or replace the AI systems and models underlying the Platform from time to time, including transitioning between proprietary and third-party models or changing third-party AI providers, without prior notice unless the change materially affects the core scoring or analysis functionality of the Platform. For material changes to core AI scoring or analysis methodology, TechnologyMatch will use reasonable efforts to provide at least thirty (30) days' prior written notice. Scores and output generated under different model versions or configurations may not be directly comparable. TechnologyMatch shall have no liability for differences in output resulting from AI model updates made in accordance with this section.

No Employment or Personnel Decision Liability

EVOLVE COACH IS A COACHING AND PERFORMANCE-IMPROVEMENT TOOL. IT IS NOT DESIGNED, VALIDATED, OR INTENDED FOR USE IN EMPLOYMENT DECISIONS OF ANY KIND. YOU EXPRESSLY AGREE NOT TO USE PLATFORM OUTPUT, INCLUDING SCORES, GRADES, EVALUATIONS, OR RANKINGS (COLLECTIVELY, "SCORES"), AS THE BASIS FOR OR A CONTRIBUTING FACTOR IN ANY EMPLOYMENT DECISION, INCLUDING BUT NOT LIMITED TO TERMINATION, DEMOTION, DISCIPLINE, COMPENSATION CHANGES, PERFORMANCE IMPROVEMENT PLANS, PROMOTION, HIRING, OR ANY OTHER ADVERSE PERSONNEL ACTION. ANY SUCH USE IS A MISUSE OF THE PLATFORM AND IS EXPRESSLY PROHIBITED BY THESE TERMS.

IF, NOTWITHSTANDING THIS PROHIBITION, YOU USE SCORES OR ANY PLATFORM OUTPUT IN CONNECTION WITH AN EMPLOYMENT DECISION, YOU DO SO ENTIRELY AT YOUR OWN RISK. IN SUCH EVENT: (i) TECHNOLOGYMATCH SHALL HAVE NO LIABILITY WHATSOEVER ARISING OUT OF OR RELATING TO THAT DECISION OR ANY RESULTING CLAIM, DISPUTE, REGULATORY PROCEEDING, OR LITIGATION, PROVIDED THAT TECHNOLOGYMATCH DID NOT ITSELF FACILITATE OR ENCOURAGE SUCH USE WITH ACTUAL KNOWLEDGE THEREOF; (ii) YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS TECHNOLOGYMATCH AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS FROM ANY CLAIM, DEMAND, LOSS, LIABILITY, FINE, PENALTY, OR EXPENSE (INCLUDING REASONABLE ATTORNEYS' FEES) ARISING FROM OR RELATED TO THAT USE; AND (iii) YOUR USE OF PLATFORM OUTPUT FOR EMPLOYMENT DECISIONS SHALL CONSTITUTE A MATERIAL BREACH OF THESE TERMS, ENTITLING TECHNOLOGYMATCH TO IMMEDIATELY TERMINATE YOUR ACCOUNT WITHOUT REFUND. THE DETERMINATION OF WHETHER ANY PERSON MEETS PERFORMANCE STANDARDS FOR CONTINUED EMPLOYMENT REMAINS EXCLUSIVELY YOURS AND IS NOT DELEGATED TO OR ASSUMED BY TECHNOLOGYMATCH OR THE PLATFORM.

8. Account security

You are responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account. Each user must maintain their own individual login credentials; sharing account credentials between individuals is prohibited. Users on team or multi-seat plans must each access the Platform using their own unique credentials.

You must notify TechnologyMatch without undue delay and in no event later than seventy-two (72) hours after becoming aware of any Security Incident involving your account. For purposes of these Terms, a "Security Incident" means any confirmed or reasonably suspected: (i) unauthorized access to or acquisition of Customer Data or account credentials; (ii) accidental or unlawful destruction, loss, alteration, or disclosure of Customer Data; or (iii) any other breach of security leading to the accidental or unlawful processing of Customer Data. TechnologyMatch will notify you without undue delay and in any event within seventy-two (72) hours of TechnologyMatch becoming aware of a Security Incident affecting your Customer Data, and will provide information reasonably necessary to assist you in meeting applicable breach notification obligations.

9. Acceptable use

You agree not to:

  • Reverse engineer or copy the Platform;
  • Attempt unauthorized access to systems or accounts;
  • Use the Platform in violation of these Terms or applicable law;
  • Upload malicious code or harmful content;
  • Record, process, or upload conversations involving individuals under the age of eighteen (18) without verifiable parental or guardian consent;
  • Use the Platform to monitor, surveil, or track individuals in violation of applicable employment, labor, or privacy laws;
  • Scrape, systematically extract, or bulk-export Platform Output; or
  • Use Platform Output for any purpose other than your own internal business use, including to build, train, or improve a competing product or service.

TechnologyMatch may enforce these Terms as follows: Immediate Suspension or Termination. TechnologyMatch may suspend or terminate your access immediately and without prior notice for: (i) active unauthorized access to systems or accounts; (ii) uploading or transmitting malicious code or harmful content; (iii) violation of applicable law, including unlawful recording or privacy violations; or (iv) conduct creating imminent legal, security, or reputational risk to TechnologyMatch or third parties. Cure Period for Other Violations. For all other violations, TechnologyMatch will send written notice describing the violation in reasonable detail to the email associated with your account. You will have thirty (30) days to cure the violation to TechnologyMatch's reasonable satisfaction, after which TechnologyMatch may suspend or terminate your access without further notice.

10. Intellectual property

The Platform, including all software, algorithms, scoring methodologies, AI systems, branding, and related intellectual property, are owned exclusively by TechnologyMatch.

No ownership rights are transferred to you. TechnologyMatch will defend, indemnify, and hold you harmless from any third-party claim alleging that the Platform itself (excluding any Customer Data or Output generated based on your inputs) infringes a third party's copyright, patent, trademark, or trade secret, provided that: (i) you notify TechnologyMatch in writing of the claim within ten (10) business days of becoming aware of it; (ii) TechnologyMatch has sole control of the defense and settlement; and (iii) you provide reasonable cooperation. TechnologyMatch's indemnification obligation under this section shall not exceed the total fees paid by you in the twelve (12) months preceding the claim and does not apply to claims arising from your modification of the Platform, use in combination with unauthorized or unsupported third-party systems, or use in violation of these Terms.

11. Disclaimers

THE PLATFORM IS PROVIDED "AS IS," "AS AVAILABLE," AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TECHNOLOGYMATCH EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, AND NON-INFRINGEMENT. TECHNOLOGYMATCH DOES NOT WARRANT THAT THE PLATFORM WILL MEET YOUR SPECIFIC REQUIREMENTS OR EXPECTATIONS, THAT IT WILL OPERATE IN COMBINATION WITH ANY THIRD-PARTY SOFTWARE, SYSTEMS, OR INTEGRATIONS YOU MAY USE, OR THAT ANY ERRORS OR DEFECTS WILL BE CORRECTED.

TechnologyMatch does not guarantee:

  • Specific sales outcomes;
  • Accuracy of AI-generated analysis;
  • Continuous or error-free operation.

12. Limitation of liability

To the maximum extent permitted by law, TechnologyMatch shall not be liable for indirect, incidental, special, consequential, or punitive damages.

TechnologyMatch's total liability shall not exceed the total subscription fees paid by you during the twelve (12) months preceding the claim. Notwithstanding the foregoing, nothing in these Terms limits or excludes TechnologyMatch's liability for: (i) gross negligence or willful misconduct; (ii) fraud or fraudulent misrepresentation; or (iii) death or personal injury caused by TechnologyMatch's negligence.

13. Termination

These Terms provide for termination or suspension in multiple circumstances: non-payment (Section 4), acceptable use violations (Section 9), and as set forth in this Section 13. You may cancel your subscription at any time as described in Section 4 (Automatic Renewal), effective at the end of the current billing cycle.

TechnologyMatch may suspend or terminate your access in accordance with the suspension and termination procedures set forth in Section 9 of these Terms.

Upon termination or cancellation, Customer Data will be retained for ninety (90) days in read-only status to allow data export, or until the twelve (12) month upload-date retention limit in Section 6 is reached for any individual item of Customer Data, whichever occurs first, after which it will be permanently deleted in accordance with Section 6 of these Terms. TechnologyMatch will provide written notice of the deletion schedule at the time of termination or cancellation.

14. Force majeure

Neither party shall be liable for any delay or failure to perform its obligations under these Terms (other than payment obligations) to the extent such delay or failure is caused by circumstances beyond that party's reasonable control, including without limitation acts of God, natural disasters, pandemic, war, terrorism, civil unrest, government action, power outages, internet or telecommunications failures, cyberattacks, or failure of third-party infrastructure providers including AI model providers or cloud service operators (each, a "Force Majeure Event"). The affected party must provide prompt written notice of the Force Majeure Event and use reasonable efforts to mitigate its effects. If a Force Majeure Event continues for more than sixty (60) days, either party may terminate the affected subscription upon written notice, and TechnologyMatch will provide a pro-rata refund of any prepaid but unused subscription fees, if applicable.

15. Governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

For any claim excluded from or not subject to arbitration under Section 16 (including emergency injunctive relief and claims by EU/EEA subscribers), any legal action shall be brought exclusively in the state or federal courts located in Orange County, Florida, and you hereby irrevocably consent to the personal jurisdiction and venue of such courts.

16. Dispute resolution; arbitration; class action waiver

Mandatory Arbitration; Class Action Waiver; Jury Waiver. EXCEPT FOR CLAIMS FOR INJUNCTIVE OR OTHER EQUITABLE RELIEF, ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM THAT CANNOT BE RESOLVED THROUGH GOOD-FAITH NEGOTIATION WITHIN THIRTY (30) DAYS SHALL BE RESOLVED BY BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION ("AAA") UNDER ITS COMMERCIAL ARBITRATION RULES, WITH ARBITRATION CONDUCTED IN ORANGE COUNTY, FLORIDA. YOU AND TECHNOLOGYMATCH EACH WAIVE ANY RIGHT TO A JURY TRIAL AND ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR'S DECISION SHALL BE FINAL AND BINDING AND MAY BE ENTERED AS A JUDGMENT IN ANY COURT OF COMPETENT JURISDICTION. NOTHING IN THIS SECTION PREVENTS EITHER PARTY FROM SEEKING EMERGENCY INJUNCTIVE RELIEF IN COURT TO PREVENT IRREPARABLE HARM PENDING ARBITRATION. NOTWITHSTANDING THE FOREGOING, SUBSCRIBERS LOCATED IN THE EUROPEAN UNION OR EUROPEAN ECONOMIC AREA RETAIN THE RIGHT TO BRING CLAIMS BEFORE COURTS OF COMPETENT JURISDICTION IN THEIR COUNTRY OF DOMICILE AND ARE NOT REQUIRED TO SUBMIT TO BINDING ARBITRATION UNDER THIS SECTION.

17. Changes to these terms

TechnologyMatch may modify these Terms from time to time. For non-material changes, updated Terms will become effective upon posting or as otherwise communicated to you. For material changes — including changes to pricing, data practices, limitation of liability, arbitration, or intellectual property rights — TechnologyMatch will provide at least thirty (30) days' prior written notice via the email address associated with your account or through a prominent in-platform notification. If you do not agree to a material change, your sole remedy is to cancel your subscription before the effective date of the change. Continued use of the Platform after the effective date of any change constitutes acceptance of the revised Terms. The current version of these Terms is identified by the "Last Updated" date at the top of this document. By clicking "I Agree" at account creation or at any subsequent Terms acceptance prompt, you are agreeing to the version of these Terms in effect on that date.

18. Contact information

The Launchpad Group Inc. dba TechnologyMatch

300 S Orange Ave, Suite 1000-66, Orlando, FL 32801

info@technologymatch.com

https://technologymatch.com/

Data Processing Agreement: Enterprise customers may request a Data Processing Agreement by contacting TechnologyMatch at the address above.

Privacy Policy: https://technologymatch.com/privacy-policy

19. Accessibility

TechnologyMatch is committed to making the Platform accessible to users with disabilities and works toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. TechnologyMatch does not warrant that the Platform fully complies with WCAG 2.1 AA or any other accessibility standard at all times. If you experience accessibility barriers or require accommodations, please contact TechnologyMatch at info@technologymatch.com and we will use reasonable efforts to provide an accessible alternative or accommodation. This section does not create any enforceable accessibility warranty or representation.

20. General provisions

Entire Agreement. These Terms constitute the entire agreement between you and TechnologyMatch with respect to your access to and use of this Platform only, and supersede all prior and contemporaneous agreements, proposals, representations, and understandings, whether written or oral, relating to this Platform. These Terms do not supersede or affect any other agreement between you and TechnologyMatch governing separate products or services. No sales representative, employee, or agent of TechnologyMatch has authority to make any representations or commitments that differ from these Terms.

Severability. If any provision of these Terms is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permissible and the remaining provisions shall continue in full force and effect.

Assignment. You may not assign or transfer these Terms or any rights or obligations hereunder without TechnologyMatch's prior written consent. TechnologyMatch may assign these Terms, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets, without your consent. Any attempted assignment in violation of this section is void.

Waiver. TechnologyMatch's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver of any provision shall be effective unless made in writing and signed by an authorized representative of TechnologyMatch.

Electronic Signatures. You agree that your electronic acceptance of these Terms by clicking "I Agree," creating an account, or otherwise indicating assent constitutes a valid electronic signature and a legally binding agreement under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act), 15 U.S.C. § 7001 et seq., and the Florida Electronic Signature Act, and has the same legal effect as a handwritten signature.

Acknowledgement

☐ I HAVE READ, UNDERSTAND, AND AGREE TO THESE TERMS OF USE AND SUBSCRIPTION AGREEMENT.